Product Updates: 1-15 August 2026

A big release period for payments and bookings. Australian practices can now collect payments by Direct Debit, patients can book on behalf of someone else, cancellation notice periods can be set in business days, and email images now display reliably for the people receiving them.
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Direct Debit payments for Australian practices
Australian practices can now collect payments by Direct Debit. Capture a client's bank account details through a form or store them on the client profile, then charge the details on file whenever you invoice.
Help Article
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Book for yourself or someone else in online bookings
The booking form now asks who the appointment is for. This can be useful for parents or guardians who book appointments for their children or dependents.
Clients have the option to choose "Myself" or "Someone else". If they're booking for someone else, the form splits into two: the booker's own details and the attendee's details, and it captures the relationship (parent, guardian, carer or other). Confirmations go to the booker, and the attendee's card doesn't collect a duplicate email or phone, so your records stay accurate from the start.
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Set cancellation notice periods in business days
Cancellation notice periods could only be counted in calendar days, so a weekend would quietly eat into the notice window. You can now choose business days instead.
With business days selected, Saturdays and Sundays no longer count toward the notice period, so a Monday or Tuesday appointment reflects the correct number of clear business days. This makes it much easier for NDIS-registered practices to apply cancellation fees in line with the required two clear business days' notice.
Help Article
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Email images now display reliably for recipients
Images in sent emails are served so the recipient's mail client can display them without being signed in to splose. The fix covers manual emails, automated emails, templates and signatures, and it now works in the iPhone Mail app where a large share of clients read their email.
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Point old booking links to the right page
Practices with multiple booking pages can now set a default updated Online Bookings page, and legacy Online Bookings links will automatically redirect to it. You'll find "Set as default" in the "..." actions menu on each booking page.
Only one page can be the default at a time, and removing it simply stops the redirect. It's a handy way to make sure existing links, bookmarks and website references keep landing patients on the right page, with the legacy Online Bookings system being sunset in the near future.