new
improved
Online Booking
Payments
Services
Product Updates
Product Updates: 16-30 June 2026
AU practices billing NDIS can now apply cancellation codes automatically, you can collect client payment methods straight through your forms, choose whether cards are saved automatically, and your clients get a faster, cleaner online booking experience on every device.
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Automatic NDIS cancellation item codes
From 1 July 2026, the NDIS Pricing Schedule requires a _CA suffix on service item codes when you bill for a cancelled appointment. Rather than editing every invoice by hand, you can now set this up once and let splose handle it.
There's a new optional Cancellation item code field in your service settings. Once you add the code to a service, splose automatically applies it to the invoice whenever an appointment using that service is cancelled. You'll find it under Workspace Settings, then Business, then Services. This one is for AU workspaces only, and if you leave the field blank, nothing changes.
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Collect payment methods through your forms
You can now add a payment method step to any splose form. Clients save their card or direct debit details as part of filling out the form, with no payment taken at that point; just the details stored and ready for when you need them.
It's a great fit for onboarding new clients or collecting details from existing ones ahead of invoicing. Head to Settings, then Forms to set it up.
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Choose whether payment methods save automatically
After we launched auto-store earlier this year, plenty of you asked for more control over it. You can now opt out of automatically saving client payment methods.
If you still want to collect cards without saving them automatically, you can use client forms and process payment at the time of the appointment or invoice instead.
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A faster, cleaner online booking flow
Online Bookings [Updated] has had a round of polish to make booking quicker and easier, especially on mobile where most bookings happen.
Your selections now display as simple chips you can tap to jump back and change a step, the summary stays collapsed on mobile to keep the focus on finishing the booking, and practitioner bios are truncated with a "Show more" toggle. Practitioner cards have a cleaner layout with date navigation moved above the calendar, and the service type tabs are hidden when there's only one option.
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Service types open automatically when there's only one
A small but handy tweak to the online booking flow. When a booking page has just one service type set up, the dropdown now opens by default so clients see the available services straight away. If you have multiple service types, nothing changes, and they stay collapsed as before.
One less tap for your clients, and a slightly faster path to a booking.