Product Updates: 16 - 31 May 2026

This fortnight brings password-protected document sending to all customers, a significant unlock for trial users with communications now available, two updates to online bookings, a new AI progress note shortcut, and more.
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Password-Protected Documents and Batch Send
Practices can now automatically password-protect clinical documents sent by email, and send up to 10 documents together in a single email. Letters, progress notes, and invoices are supported. Documents are protected using the client's date of birth in YYYYMMDD format, and batch sends are bundled into a single password-protected zip file.
Help article
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splose AI: Write Progress Note from Transcript
Practitioners can now generate a first draft of their progress note directly from a completed transcript with a single click. The draft is based on the recorded session, the client's last 3 progress notes, and any content already written in the current note. If a template structure is already in place, the draft will match it; otherwise, it defaults to a SOAP structure.
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Online Bookings: Sort Practitioners by Next Available
Clients booking online can now sort practitioners by next availability. A 'Next available' badge is shown on practitioners with the earliest availability, and a sort order dropdown lets clients choose between default, next available, A-Z, or Z-A.
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Online Bookings — Default to 'Pay by Card'
Clients booking online will now see 'Pay with card' selected by default. Clients can still choose to pay in person if preferred; both options remain visible and selectable.
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Communications available in trial
Trial workspaces can now send communications. Up to 100 emails per organisation and 25 emails per user can be sent per day. Email and SMS templates are read-only during trial, with a clear prompt to upgrade to edit or create them.
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QuickBooks Online: Now available for UK practices
UK practices can now connect their QuickBooks account to splose to sync invoices and payments, the same integration already available to AU and NZ customers.
Help article
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SMS low credit balance reminder - now automatic
The low SMS credit reminder email is now automatic. Any practice with an active SMS template, no auto-recharge enabled, and a balance that drops below 100 credits will receive a reminder email. Practices with auto-recharge enabled won't receive it.